Return Policy

Lauren Field Updated by Lauren Field

The Chair / The Play Table / The Play Chair / The Play Gym / Booster / The Play Kitchen

We want you to be able to test out Lalo products in your home, on the go, and at mealtimes with your little one. To make sure you’ve found the right fit for your family, we will accept returns on furniture items for a full refund within 100 days of delivery and 30 day on all non-furniture items, dependent on a few conditions:

  • Your return request (including your full name, email, and Order Number) must be emailed to our team at lalofam@meetlalo.com within 100 days from the date your product was delivered.
  • Return shipping cost will be covered for returns made from within the continental US. Orders from outside the continental US are subject to shipping and/or restocking fees.
  • Please hang on to the box if you are still making your final decision as all returns must be made in original packaging. Items returned without original packaging will be subject to shipping and restocking fees.
  • All product tags and labels must remain attached.
  • All parts, assembly tools, and accessories must be included with your return to receive a full refund.
  • Your 100 day trial period begins the day you receive your original order. If you make an exchange within that period, the trial period will not be extended.

Bath Collection, Tableware, Giant Coloring Sheets, Art Cards, and Board Books fall under our 30 day return policy and can only be returned if they are unopened and unused within 30 days of receiving your items.

We will process your refund to the original payment method once we receive your return and our team has confirmed it meets the above conditions. We reserve the right to refuse a return and deny credit if a returned product fails to meet these criteria.  

Gifted items fall under the same policy and can be returned for store credit or to the original payment method. Please reach out with the name of your gifter and your full name to begin the gift return process.

The following products sold by Lalo are made by other brands and subject to their return policies: 

  • The Dough Project: Final Sale, no returns accepted.
  • Plan Toys: Final Sale, no returns accepted.
  • EllaOla: Final Sale, no returns accepted.
  • All Circles: Final Sale, no returns accepted.

Lalo Products Purchased Elsewhere

We cannot accept returns on products purchased from other vendors; please work with the store you purchased your Lalo item(s) from in accordance with their return policy. This includes, but is not limited to, items purchased from Babylist, Maisonette, and Monica & Andy.

If there's an issue with your item, please reach out to our team via email (lalofam@meetlalo.com) or phone/text at +1 646-863-5225 and we will help get it resolved for you.

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