How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Can I use The Chair at my table?
How do I assemble The Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
Is The Chair's Footrest Adjustable?
My Chair seems uneven after assembly, how can I fix this?
The Chair's User Manual
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What's included with the purchase of The Chair?
Tableware and First Bites Kits
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items Returnable?
How Do I Clean the Tableware Items?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What Are the Dimensions of the Tableware Items?
What are the Tableware Items Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
Why Is There A Minor Odor When I Unpack My Tableware Items?
The Play Kit
The Daily Stroller
How can I recycle my old Lalo products?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
Updated by Lauren Field
Rooted in our commitment to education, honesty, and quality, we promise to be there for families every step of the way. We’ll tell it to you straight, and give you the information you need to make the right choice. We hold ourselves to the highest quality and safety standards, so you can rest easy with Lalo.
Our products are thoughtfully-designed to fit right into your life. While our design philosophy is less is more, we bundle our products to give you more for less. We're also committed to making family life better by donating a portion of sales to nonprofits focused on issues of fertility, perinatal care, and education. The first non-profit we are supporting is Baby Quest. Baby Quest provides financial assistance those who cannot afford the high costs of fertility procedures. We are excited to launch the Lalo x Baby Quest Fertility Grant.
Your love for Lalo is something we take seriously, so feel free to reach out anytime with any questions or insights.
Greg and Michael