How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Can I use The Chair at my table?
How do I assemble The Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
Is The Chair's Footrest Adjustable?
My Chair seems uneven after assembly, how can I fix this?
The Chair's User Manual
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What's included with the purchase of The Chair?
Tableware and First Bites Kits
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items Returnable?
How Do I Clean the Tableware Items?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What Are the Dimensions of the Tableware Items?
What are the Tableware Items Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
Why Is There A Minor Odor When I Unpack My Tableware Items?
The Play Kit
The Daily Stroller
How can I recycle my old Lalo products?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
Updated by Lauren Field
Once your order has shipped, we’ll send you a live tracking link so you can follow along each step of the way. We'll also let you know once the shipment has delivered, so you know exactly when it's hit your doorstep.
You are always welcome to text (646) 863-5225 or email firstname.lastname@example.org with your name and order number to check in, and we'll provide you with the latest status!