Ordering, Shipping, + Returns
Can I update my shipping address?
If you need to update your shipping address, text (646) 863-5225 or email help@meetlalo.com as soon as possible. We’ll do our best to update your order and make sure it gets to the right place.
Can I use multiple Promo Codes at Checkout?
One at a time please! You can hang on to any other codes for your next purchase.
How do I check the status of my order?
Once your order has shipped, we’ll send you a live tracking link so you can follow along each step of the way. We'll also let you know once the shipment has delivered, so you know exactly when it's h…
How do I make an exchange?
We want to make sure you have exactly the right set up! Email our team at help@meetlalo.com with your order number and which product you would like to exchange, and we will help make sure you are tak…
Promotional Price Guarantee
PROMOTIONAL PRICE GUARANTEE We don’t want you to ever miss out! We honor promotional pricing on any order placed within fourteen (14) days before the start of a promotion and/or if your order has not…
Return Policy
We want you to be able to test out Lalo products in your home, on the go, and at mealtimes with your little one. To make sure you’ve found the right fit for your family, we will accept returns for a…
Shipping Policy
We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico. Shipping within the continental U.S is free and typically takes 2-5 business days. We ship via UPS and therefore c…
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, Apple Pay, and Google Pay. We do not accept checks or money orders. You can also pay in installments using Affirm. There are interest free…
What if I need to cancel my order?
ORDER CANCELLATION POLICY If you need to cancel your order, please get in touch ASAP. You will be able to cancel an order during the processing stage by texting, calling, or emailing us at 646-863-52…
What if one of the items I ordered is on backorder?
If an item is currently on backorder, the estimated ship date for when we will be back in stock will be listed in red under the item in your cart. You will be charged for the full order at the time o…
What is Shop Now, Ship Later?
It’s easy—you choose a ship date that works better for your life, and we’ll ship your order then. From there, it will take 2-5 business days to arrive at your door. That way, you won’t have something…
When can I expect to receive my refund?
Please allow up to 3 business days for processing once your return arrives at our facility. We will send you a refund confirmation via email once we have completed your return on our end, and credit…
