Ordering, Shipping, + Returns
Can I update my shipping address?
If you need to update your shipping address, text (646) 863-5225 or email lalofam@meetlalo.com as soon as possible. We’ll do our best to update your order and make sure it gets to the right place.
Can I use multiple Promo Codes at Checkout?
One at a time please! You can hang on to any other codes for your next purchase.
How do I check the status of my order?
Once your order has shipped, we’ll send you a live tracking link so you can follow along each step of the way. We'll also let you know once the shipment has delivered, so you know exactly when it's h…
How do I make an exchange?
We want to make sure you have exactly the right set up! Please visit our return/exchange portal here: Lalo Returns/Exchanges Be sure to have your order number and which product you would like to exch…
Promotional Price Guarantee
PROMOTIONAL PRICE GUARANTEE We don’t want you to ever miss out! We honor promotional pricing on any order placed within seven (7) days before the start of a promotion and/or if your order has not shi…
Return Policy
The Chair / The Play Table / The Play Chair / The Play Gym / Booster / The Play Kitchen/Tower/Fridge/Workbench/Shopping Cart We want you to be able to test out Lalo products in your home, on the go,…
Shipping Policy
*Please allow a few extra days for delivery due to carrier delays as a result of increased demand.* We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico. We also ship t…
Third Party Purchases
We want you and your little one to have the best experience possible with your Lalo products, no matter where you purchased them. If you bought your item from Amazon, Pottery Barn Kids, Crate&Kids, o…
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Discover, Apple Pay, and Google Pay. We do not accept checks or money orders. You can also pay in installments using Affirm. There are interest free…
What if I need to cancel my order?
ORDER CANCELLATION POLICY If you need to cancel your order, please get in touch ASAP. You will be able to cancel an order during the processing stage by texting, calling, or emailing us at 646-863-52…
What if one of the items I ordered is on backorder?
If an item is currently on backorder, the estimated ship date for when we will be back in stock will be listed in red under the item in your cart. You will be charged for the full order at the time o…
When can I expect to receive my refund?
Please allow up to 3 business days for processing once your return arrives at our facility. We will send you a refund confirmation via email once we have completed your return on our end, and credit…
