About Lalo
How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Product FAQs
The Daily Stroller
Does the stroller offer sun protection?
How do I adjust The Daily's seat belt straps?
How do I adjust the handlebar height?
How do I adjust the stroller seat + bassinet height?
How do I assemble The Daily Stroller?
How do I assemble my bassinet?
How do I attach + detach the bumper bar?
How do I buckle + unbuckle the seat belt?
How do I care for my stroller + seat liners?
How do I recline + reverse the stroller seat?
How do I remove the seat liner?
How do I use the car seat adaptors?
How does the phone charger work?
How does the stroller fold + unfold?
How long will I be able to use my stroller?
How much does the stroller weigh?
Is The Daily travel-friendly?
Is the bassinet safe for overnight sleep?
Tell me about the expandable storage
The Daily User Manual
The Newborn Kit Manual
What car seats are compatible with The Daily stroller?
What do I do when it's raining or snowing?
What fabrics are used in the stroller?
When should I switch from the bassinet to the seat?
Where do my organizer + phone charger go?
The Play Kit
The Chair
Can I use The Chair at my table?
How do I assemble The Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
Is The Chair's Footrest Adjustable?
My Chair seems uneven after assembly, how can I fix this?
The Chair's User Manual
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What's included with the purchase of The Chair?
Tableware and First Bites Kits
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items Returnable?
How Do I Clean the Tableware Items?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What Are the Dimensions of the Tableware Items?
What are the Tableware Items Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
Why Is There A Minor Odor When I Unpack My Tableware Items?
How can I recycle my old Lalo products?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
Return Policy
Shipping Policy
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
- All Categories
- Ordering, Shipping, + Returns
- When can I expect to receive my refund?
When can I expect to receive my refund?
Please allow up to 3 business days for processing once your return arrives at our facility. We will send you a refund confirmation via email once we have completed your return on our end, and credit card refunds usually take 5-10 business days to appear on your statement.
