About Lalo
How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Product FAQs
The Chair
Can I use The Chair at my table?
Do I need the Infant Support?
Do I use The Cushion with my Infant Support?
How do I assemble The Chair?
How do I attach the Infant Support to my Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
How many settings are there on the Infant Support?
Is The Chair's Footrest Adjustable?
The Chair's User Manual
Weight Limit
What age is the Infant Support best for?
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What material is the Infant Support made of?
What safety standards does the Infant Support comply with?
What size is the Infant Support best for?
What's included with the purchase of The Chair?
What’s the best way to clean the Infant Support?
Play Boxes
Can I cancel my Play Box subscription before I receive them all?
Can I exchange my Play Box for a different age box?
Can I purchase a Play Box without a subscsription?
Can I start my Play Box subscription at a specific age box?
Can you tell me more about the expert(s) behind the Play Boxes?
How does a Play Box subscription work?
I received a Play Box subscription as a gift, what do I do now?
I'd like to gift a Play Box subscription, how is the recipient notified?
The Play Box: 0-12 Weeks
The Play Box: 11-12 Months
The Play Box: 13-15 Months
The Play Box: 16-18 Months
The Play Box: 19-21 Months
The Play Box: 22-24 Months
The Play Box: 3-4 Months
The Play Box: 5-6 Months
The Play Box: 7-8 Months
The Play Box: 9-10 Months
What are Play Boxes?
What makes these toys so sustainable?
What materials are used in the Play Boxes?
What's the return policy on Play Boxes?
The Booster
Are The Booster legs adjustable?
Can I travel with The Booster?
Can I use the Infant Support with The Booster?
Does The Booster convert to a Play Chair?
How can I convert my Lalo Chair to The Booster?
How do I assemble The Booster?
How do I clean The Booster?
How does The Booster attach to my chair?
Safety Guidelines: The Booster
What age is The Booster good for?
What are the dimensions of The Booster / Will this fit on my dining chair?
What materials is The Booster made of?
What's included with The Booster purchase?
What's the weight capacity?
What's the weight of The Booster?
When would I transition my little one from The Chair to The Booster?
The Play Kit
How do I attach the Giant Coloring Sheets to the Play Table?
How do I build the Play Table?
How do I change The Chair from a high chair to a play chair?
The Play Gym and Play Tent
Convert The Play Gym to The Tent
Do I need a Play Gym?
Do the accessories come in other colors?
How do you wash & care for the Accessories?
How do you wash & care for the The Play Tent?
Is the Play Gym BPA, Phthalate and PVC free?
The Play Gym | Manual
Tips for using the Play Gym
What ages is The Play Gym recommended for?
What are the dimensions of The Play Gym?
What are the dimensions of the Play Tent?
What do child development specialists say about it?
What is the pad treated with?
What materials is the Play Gym made of?
What materials is the Play Tent made of?
What's included with the purchase of the Play Tent?
What’s included with the purchase of The Play Gym?
Where are these manufactured?
The Play Kitchen
Are there any plastic parts on the Play Kitchen?
Can we put water in the sink and pots/pans?
Does the Play Kitchen need electricity or batteries to operate?
How do I assemble the Play Kitchen?
How much does the Play Kitchen weigh?
Is any part of the Play Kitchen functional?
Should you secure the Play Kitchen to the wall?
What age is this intended for?
What are the dimensions of the Play Kitchen?
What materials is The Play Kitchen made of?
Where is the Play Kitchen manufactured?
Which directions do the cabinets on the Play Kitchen open?
The Bath Collection
How do I clean my Bath Collection?
How do I use the Bath Tub?
Is the Bath Collection BPA Free, Phthalate Free, Latex Free and Lead Free?
Return Policy on The Bath Collection
What age is The Bath Collection best for?
What are the dimensions for The Bath Collection?
What's included in The Bath Collection?
Where is The Bath Collection made?
Tableware and Mealtime Accessories
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items and Mealtime Accessories Returnable?
How Do I Clean the Tableware Items and Mealtime Accessories?
Is this microwave-safe?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What are the Dimensions of the Tableware Items and Mealtime Accessories?
What are the Tableware Items and Mealtime Accessories Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The Big Bites Full Kit?
What’s included with the purchase of The Big Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
The Play Mat
Can I place furniture on The Play Mat?
Can I rearrange the Play Mat tiles to create different configurations?
Can I use The Play Mat on carpets?
Can The Play Mat be used outdoors?
How do I clean The Play Mat?
How do The Play Mats integrate into home decor?
How thick is The Play Mat?
Is The Play Mat non-toxic?
Is The Play Mat safe for pets?
What are the dimensions of the Play Mat?
What material is The Play Mat made from?
What should I do if water gets trapped under the mat?
The Hook-On Chair
Can the Hook-On Chair attach to a round or irregular shaped table?
Does it come with a tray?
Does the Hook-On Chair recline or adjust in height?
How do I clean the Hook-On Chair?
How do I know if my table is sturdy enough?
How do you adjust the footrest?
How do you assemble the Hook-On Chair?
How do you remove the Tray?
How does the Hook-On Chair fold and pack for portability?
Is it safe to use for daily meals, or is it just for travel?
Is the Hook-On Chair compatible with kitchen islands or breakfast bars?
Is the Hook-On Chair easy to travel with?
Is the footrest removable?
Is there a footrest?
Safety Guidelines: Hook-On Chair
Weight Limit: Hook-On Chair
What age range is the Hook-On Chair designed for?
What are the dimensions of The Hook-On Chair?
What materials is the Hook-On Chair made from?
What table thickness does The Hook-On Chair support?
What tables is the Hook-On Chair compatible with?
The Workbench
Does the workbench have any interactive features?
How easy is it to assemble the workbench?
Is this workbench safe for toddlers?
What are the dimensions of the Workbench?
What is the age range for the Workbench?
What kind of play does this workbench encourage?
What materials is the workbench made from?
What tools and accessories are included with the workbench?
Bento Box + Snack Cup
Craft Mat
The Shopping Cart
Can The Shopping Cart be used with other Lalo products?
Can the canvas basket be used separately?
How does the shopping cart support early walkers?
How easy is it to assemble?
What ages is this Shopping Cart designed for?
What are the dimensions of the shopping cart?
What are the key features of the shopping cart?
What educational benefits does the shopping cart offer?
What materials is the shopping cart made from?
The Tower
Does the Tower fold?
How do I assemble The Tower?
How do I clean the Tower?
Is there a coating on The Tower? If so, what is the coating?
Is there a weight limit on the Tower?
Is there anything on the feet of the Tower to protect the Floor?
Safety Guidelines for the Tower
What are the dimensions of The Tower?
What type of wood is this made out of?
The Play Fridge
Does the fridge come with any accessories?
How does this fridge enhance imaginative play?
How easy is it to assemble The Play Fridge?
Is the design compatible with other Lalo products?
What age is the Play Fridge designed for?
What are the dimensions of the fridge?
What features does the fridge include?
What materials is the Play Fridge made from?
Social Media Collaboration
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
I didn’t purchase Extend Shipping Protection. What should I do if my package is lost, stolen or damaged?
If you purchased Extend Shipping Protection
Promotional Price Guarantee
Return Policy
Shipping Policy
Third Party Purchases
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
What is Extend Shipping Protection?
What should I do if I received a wrong item or an item in my order is missing?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
- All Categories
- Ordering, Shipping, + Returns
- When can I expect to receive my refund?
When can I expect to receive my refund?
Please allow up to 3 business days for processing once your return arrives at our facility. We will send you a refund confirmation via email once we have completed your return on our end, and credit card refunds usually take 5-10 business days to appear on your statement.
