About Lalo
How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Product FAQs
The Chair
Can I use The Chair at my table?
Do I need the Infant Support?
Do I use The Cushion with my Infant Support?
How do I assemble The Chair?
How do I attach the Infant Support to my Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
How many settings are there on the Infant Support?
Is The Chair's Footrest Adjustable?
The Chair's User Manual
Weight Limit
What age is the Infant Support best for?
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What material is the Infant Support made of?
What safety standards does the Infant Support comply with?
What size is the Infant Support best for?
What's included with the purchase of The Chair?
What’s the best way to clean the Infant Support?
The Booster
Are The Booster legs adjustable?
Can I travel with The Booster?
Can I use the Infant Support with The Booster?
Does The Booster convert to a Play Chair?
How can I convert my Lalo Chair to The Booster?
How do I assemble The Booster?
How do I clean The Booster?
How does The Booster attach to my chair?
Safety Guidelines: The Booster
What age is The Booster good for?
What are the dimensions of The Booster / Will this fit on my dining chair?
What materials is The Booster made of?
What's included with The Booster purchase?
What's the weight capacity?
What's the weight of The Booster?
When would I transition my little one from The Chair to The Booster?
The Play Kit
How do I attach the Giant Coloring Sheets to the Play Table?
How do I build the Play Table?
How do I change The Chair from a high chair to a play chair?
The Play Gym and Play Tent
Convert The Play Gym to The Tent
Do I need a Play Gym?
Do the accessories come in other colors?
How do you wash & care for the Accessories?
How do you wash & care for the The Play Tent?
Is the Play Gym BPA, Phthalate and PVC free?
The Play Gym | Manual
Tips for using the Play Gym
What ages is The Play Gym recommended for?
What are the dimensions of The Play Gym?
What are the dimensions of the Play Tent?
What do child development specialists say about it?
What is the pad treated with?
What materials is the Play Gym made of?
What materials is the Play Tent made of?
What's included with the purchase of the Play Tent?
What’s included with the purchase of The Play Gym?
Where are these manufactured?
The Play Kitchen
Are there any plastic parts on the Play Kitchen?
Can we put water in the sink and pots/pans?
Does the Play Kitchen need electricity or batteries to operate?
How do I assemble the Play Kitchen?
How much does the Play Kitchen weigh?
Is any part of the Play Kitchen functional?
Should you secure the Play Kitchen to the wall?
What age is this intended for?
What are the dimensions of the Play Kitchen?
What materials is The Play Kitchen made of?
Where is the Play Kitchen manufactured?
Which directions do the cabinets on the Play Kitchen open?
The Bath Collection
How do I clean my Bath Collection?
How do I use the Bath Tub?
Is the Bath Collection BPA Free, Phthalate Free, Latex Free and Lead Free?
Return Policy on The Bath Collection
What age is The Bath Collection best for?
What are the dimensions for The Bath Collection?
What's included in The Bath Collection?
Where is The Bath Collection made?
Tableware and Mealtime Accessories
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items and Mealtime Accessories Returnable?
How Do I Clean the Tableware Items and Mealtime Accessories?
Is this microwave-safe?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What are the Dimensions of the Tableware Items and Mealtime Accessories?
What are the Tableware Items and Mealtime Accessories Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The Big Bites Full Kit?
What’s included with the purchase of The Big Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
How can I recycle my old Lalo products?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
Return Policy
Shipping Policy
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
- All Categories
- Ordering, Shipping, + Returns
- Shipping Policy
Shipping Policy
*Please allow a few extra days for delivery due to carrier delays as a result of increased demand.*
We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico. We also ship to Canada.
See our policies by location below:
At this time, we are unable to ship to PO Boxes.
Continental US Shipping Policy
Shipping within the continental U.S. is free for orders with a subtotal over $100. If your order is under $100, you will incur a shipping fee between $7.99 and $60, depending on the products.
*The following products fall under their own shipping fee:
1) Ella Ola products are excluded from free shipping and will cost a flat rate of $15 to ship.
2) All Circles products will ship free on orders over $150.
Orders will process in 1-3 business days and then be shipped utilizing 3-7 business day delivery service. Please allow a few extra days for shipping during peak and holiday periods.
Non-Continental US Shipping Policy
For shipping to Alaska, Hawaii, and Puerto Rico, we offer standard shipping for a fee based on the products ordered which will range from $12.50-$60 per product.]
Orders will process in 1-3 business days and then be shipped utilizing 3-7 business day delivery service. Please allow a few extra days for shipping during peak and holiday periods.
Canada Shipping Policy
For shipping to Canada, we offer shipping for a fee. We ship to all provinces and shipping rates, duties, and taxes will be reflected in checkout. From time of order, processing time is 1-2 business days. From there, Canadian customers can expect an average transit time of 5-10 business days from time of shipment. This average estimate does include customs clearance, but of course, delays can happen. Lalo does not have any control over customs clearance.
Additional Shipping Information
If an item in your order is on backorder, we will ship out any in-stock items first so as not to hold up your entire order. The backordered item will ship as soon as it is back in stock, according to the date indicated in your order confirmation.
Once your order ships, we’ll send you a live tracking link so you can follow your order each step of the way. It will typically take 1-2 business days for your order to process before shipping. US orders take about 3-7 business days to arrive once processed, and 5-10 business days for orders to Canada.
We have experienced intermittent shipping and processing delays due to increased demand on carriers (UPS, USPS, Canada Post), as well as workforce shortages, which all have a small impact on shipping timelines. If you need your order by a certain date, please reach out to our team at lalofam@meetlalo.com and we will do our best to help ensure your order arrives in time!
We’re working hard to bring Lalo to families everywhere—tell us where you live, so we can keep you top of mind.
