Shipping Policy

Lauren Field Updated by Lauren Field

*Please allow a few extra days for delivery due to carrier delays as a result of increased demand.*

We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico. We also ship to Canada. 

See our policies by location below:

At this time, we are unable to ship to PO Boxes.

Continental US Shipping Policy

Shipping within the continental U.S. is free for orders with a subtotal over $100. If your order is under $100, you will incur a shipping fee between $7.99 and $60, depending on the products.

*The following products fall under their own shipping fee:

1) Ella Ola products are excluded from free shipping and will cost a flat rate of $15 to ship.

2) All Circles products will ship free on orders over $150.

Orders will process in 1-3 business days and then be shipped utilizing 3-7 business day delivery service. Please allow a few extra days for shipping during peak and holiday periods.

Non-Continental US Shipping Policy

For shipping to Alaska, Hawaii, and Puerto Rico, we offer standard shipping for a fee based on the products ordered which will range from $12.50-$60 per product.]

Orders will process in 1-3 business days and then be shipped utilizing 3-7 business day delivery service. Please allow a few extra days for shipping during peak and holiday periods.

Canada Shipping Policy

For shipping to Canada, we offer shipping for a fee. We ship to all provinces and shipping rates, duties, and taxes will be reflected in checkout. From time of order, processing time is 1-2 business days. From there, Canadian customers can expect an average transit time of 5-10 business days from time of shipment. This average estimate does include customs clearance, but of course, delays can happen. Lalo does not have any control over customs clearance. 

Additional Shipping Information

If an item in your order is on backorder, we will ship out any in-stock items first so as not to hold up your entire order. The backordered item will ship as soon as it is back in stock, according to the date indicated in your order confirmation. 

Once your order ships, we’ll send you a live tracking link so you can follow your order each step of the way. It will typically take 1-2 business days for your order to process before shipping. US orders take about 3-7 business days to arrive once processed, and 5-10 business days for orders to Canada.

We have experienced intermittent shipping and processing delays due to increased demand on carriers (UPS, USPS, Canada Post), as well as workforce shortages, which all have a small impact on shipping timelines. If you need your order by a certain date, please reach out to our team at lalofam@meetlalo.com and we will do our best to help ensure your order arrives in time!

We’re working hard to bring Lalo to families everywhere—tell us where you live, so we can keep you top of mind.

How did we do?

Return Policy

Third Party Purchases

Contact