How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
The Daily Stroller
Does the stroller offer sun protection?
How do I adjust The Daily's seat belt straps?
How do I adjust the handlebar height?
How do I adjust the stroller seat + bassinet height?
How do I assemble The Daily Stroller?
How do I assemble my bassinet?
How do I attach + detach the bumper bar?
How do I buckle + unbuckle the seat belt?
How do I care for my stroller + seat liners?
How do I recline + reverse the stroller seat?
How do I remove the seat liner?
How do I use the car seat adaptors?
How does the phone charger work?
How does the stroller fold + unfold?
How long will I be able to use my stroller?
How much does the stroller weigh?
Is The Daily travel-friendly?
Is the bassinet safe for overnight sleep?
Tell me about the expandable storage
The Daily User Manual
The Newborn Kit Manual
What do I do when it's raining or snowing?
What fabrics are used in the stroller?
When should I switch from the bassinet to the seat?
Where do my organizer + phone charger go?
Which car seats is The Daily stroller compatible with?
The Play Kit
Can I use The Chair at my table?
How do I assemble The Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
Is The Chair's Footrest Adjustable?
My Chair seems uneven after assembly, how can I fix this?
The Chair's User Manual
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What's included with the purchase of The Chair?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
What is Shop Now, Ship Later?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
Updated by Lauren Field
We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico.
Shipping within the continental U.S is free and typically takes 2-5 business days.
We ship via UPS and therefore cannot ship to PO Boxes.
For shipping to Alaska, Hawaii, and Puerto Rico, we offer standard shipping (2-5 business days) for a fee based on the products ordered which will range from $50 - $100 per product. It is possible you’ll experience a few extra days in these shipping timelines.
Once your order ships, we’ll send you a live tracking link so you can follow your order each step of the way. It will typically take 1-2 business days for your order to process before shipping.
We have experience intermittent shipping and processing delays during these challenging times which have added a few days to typical shipping timelines. If you need your order by a certain date, please reach out to our team at firstname.lastname@example.org and we will do our best to help ensure your order arrives in time!
We’re working hard to bring Lalo to families everywhere—tell us where you live, so we can keep you top of mind.