How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Can I use The Chair at my table?
How do I assemble The Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
Is The Chair's Footrest Adjustable?
My product seems uneven after assembly, how can I fix this?
The Chair's User Manual
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What's included with the purchase of The Chair?
The Play Kit
The Play Gym
Convert The Play Gym to The Tent
Do I need a Play Gym?
Do the accessories come in other colors?
How do you wash & care for the Accessories?
How do you wash & care for the Play Gym Accessories?
Is the Play Gym BPA, Phthalate and PVC free?
The Play Gym | Manual
Tips for using the Play Gym
What ages is this recommended for?
What are the dimensions of The Play Gym?
What do child development specialists say about it?
What is the pad treated with?
What materials is the Play Gym made of?
What’s included with the purchase of The Play Gym?
Where is this manufactured?
Tableware and First Bites Kits
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items Returnable?
How Do I Clean the Tableware Items?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What Are the Dimensions of the Tableware Items?
What are the Tableware Items Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
Why Is There A Minor Odor When I Unpack My Tableware Items?
The Daily Stroller
How can I recycle my old Lalo products?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
Updated by Lauren Field
*Please allow a few extra days for delivery due to carrier delays as a result of increased demand.*
We currently ship everywhere in the U.S., including Alaska, Hawaii, and Puerto Rico via FedEx.
At this time, we are unable to ship to PO Boxes.
Shipping within the continental U.S. is free for orders over $50. If your order is under $50, you will be charged a $7 shipping fee.
For shipping to Alaska, Hawaii, and Puerto Rico, we offer standard shipping (5-7 business days) for a fee based on the products ordered which will range from $50 - $125 per product. It is possible you’ll experience a few extra days in these shipping timelines.
If you order an item that is on backorder, your full order will ship once all items are in back in stock according to the estimated ship date on your confirmation email.
Once your order ships, we’ll send you a live tracking link so you can follow your order each step of the way. It will typically take 1-2 business days for your order to process before shipping. All orders take about 5-7 business days to arrive once processed.
We have experienced intermittent shipping and processing delays due to increased demand on carriers (FedEx, USPS), as well as workforce shortages, which can have a small impact on shipping timelines. If you need your order by a certain date, please reach out to our team at firstname.lastname@example.org and we will do our best to help ensure your order arrives in time!
We’re working hard to bring Lalo to families everywhere—tell us where you live, so we can keep you top of mind.