How can I get in touch with the Lalo team?
How do I pronounce Lalo?
Tell me about the hippo.
The Lalo Promise
What makes Lalo different?
What safety testing does Lalo follow?
When is the next product launching?
Where and how are Lalo products made?
Can I use The Chair at my table?
How do I assemble The Chair?
How do I clean The Chair?
How do I remove and attach the belly bar from The Chair?
How do I remove the harness from The Chair?
How do I remove the tray from The Chair?
Is The Chair's Footrest Adjustable?
My product seems uneven after assembly, how can I fix this?
The Chair's User Manual
What ages is The Chair designed for?
What are the dimensions and weight of The Chair?
What's included with the purchase of The Chair?
The Play Kit
The Play Gym
Convert The Play Gym to The Tent
Do I need a Play Gym?
Do the accessories come in other colors?
How do you wash & care for the Accessories?
How do you wash & care for the Play Gym Accessories?
Is the Play Gym BPA, Phthalate and PVC free?
The Play Gym | Manual
Tips for using the Play Gym
What ages is this recommended for?
What are the dimensions of The Play Gym?
What do child development specialists say about it?
What is the pad treated with?
What materials is the Play Gym made of?
What’s included with the purchase of The Play Gym?
Where is this manufactured?
Tableware and First Bites Kits
Are the Tableware Items Dishwasher Safe?
Are the Tableware Items Returnable?
How Do I Clean the Tableware Items?
My Suction Plate or Bowl Won’t Suction.
Should I wash my tableware before first use?
What Are the Dimensions of the Tableware Items?
What are the Tableware Items Made of?
What’s Included with the purchase of The First Bites Starter Kit?
What’s included with the purchase of The First Bites Full Kit?
When Can My Little One Start Using the Tableware Items?
Why Is There A Minor Odor When I Unpack My Tableware Items?
The Daily Stroller
How can I recycle my old Lalo products?
Ordering, Shipping, + Returns
Can I update my shipping address?
Can I use multiple Promo Codes at Checkout?
How do I check the status of my order?
How do I make an exchange?
Promotional Price Guarantee
What forms of payment do you accept?
What if I need to cancel my order?
What if one of the items I ordered is on backorder?
When can I expect to receive my refund?
Our Family Warranty + Product Registration
Gifting + Adding Lalo to your Baby Registry
Updated by Lauren Field
We want to make sure you have exactly the right set up! Email our team at email@example.com with your order number and which product you would like to exchange, and we will help make sure you are taken care of. Exchanges must be requested within 100 days of delivery. The 100 day return period is tied to the original delivery date and will not be extended based on the date your exchange is received.