Play Boxes
Can I cancel my Play Box subscription before I receive them all?
Yes! Please reach out to our team at lalofam@meetlalo.com and we’ll be happy to help you out. If they're pre-paid, you’ll receive a refund for the remainder of the Play Boxes that have not yet shippe…
Can I exchange my Play Box for a different age box?
Yes, as long as your Play Box is unopened. Reach out to our team at lalofam@meetlalo.com with all your details and we’ll get this exchange started for you!
Can I purchase a Play Box without a subscsription?
Yes! You can purchase the Play Box of your choice here.
Can I start my Play Box subscription at a specific age box?
Yes! You can start wherever is developmentally appropriate for your little one, or wherever you’d like! When you're checking out, remember to select the Play Box that matches your desired age.
Can you tell me more about the expert(s) behind the Play Boxes?
We work with Lizzie Assa, who is an independent play expert and Lalo’s Head of Play & Development. You can read more about her in her own words here.
How does a Play Box subscription work?
We’re glad you asked! We offer a recurring subscription for your little one’s first two years. In Year 1, the Play Boxes bi-monthly (shipped every two months) subscription that sends you a Play Box t…
I received a Play Box subscription as a gift, what do I do now?
Congratulations on your little one! You’ll want to start by creating an account here. From there, you can purchase a Play Box subscription using the gift card you received - you can start with Play B…
I'd like to gift a Play Box subscription, how is the recipient notified?
Your recipient will receive their first box along with a gift card. They can use that gift card to create their account and pay for the remainder of the subscription that you gift them.
What are Play Boxes?
Play Boxes are designed to offer developmentally appropriate toys, purchased as individual boxes, or delivered on a recurring basis, they are suitable for Day 1, up until Age 2. Buy them or gift them!
What makes these toys so sustainable?
Lalo Toys are made using durable, Earth-friendly materials, so you get years (and kids) of fun. They are created with non-toxic, bpa free and recycled materials. And, when your little becomes big, we…
What materials are used in the Play Boxes?
The toys in each box vary, so they’re a mix of wood, non-toxic silicone, and stainless steel. The wood toys are made of chemical-free rubberwood, formaldehyde-free glue, and organic pigments and wate…
What's the return policy on Play Boxes?
We will accept returns for the first 30 days after receipt of your Play Box when it is Unopened only.
